SHIPPING GUIDELINES
Over 99% of all orders ship within 2-3 business days from the time ordered online. If you item cannot be shipped within a reasonable time, you will receive an email stating the reason and the option to cancel the order. Tracking number or delivery confirmation number will be emailed when item ships. We reserve the right to utilize any common carrier such as FedEx, UPS, or USPS.

DOMESTIC/INTERNATIONAL ORDERS
All US orders and payments are acceptable. Currently we only ship to the US. International sales must be pre-approved by contacting our sales department.

AceQuality.net is not responsible for freight charges to and from places outside the US (including returns).

RETURN POLICY

Our goal is 100% customer satisfaction. Defective merchandise will be exchanged for same or similar product. If AceQuality does not have a replacement product then a refund will be issued.

Any unopened products may be returned for a refund of the purchase price of the returned items, not including shipping within 14 days from date of purchase. AceQuality.net reserves the right to charge 25% restocking fee. Refunds of opened items that are not defective will be taken on a case by case basis by the Customer Service Department, and will usually be accepted if returned in new condition.

AceQuality reserves the right to deny any returns. Our Returns Department must be notified within 14 calendar days of the delivery of the product for an exchange or refund. All products received as defective and reported within 14 calendar days of delivery will be replaced, or refunded at the our discretion.. All products found to be defective after 14 days will be subject to the Manufacturer's Warranty Policy. All reportedly defective products that are found to be in working order after being tested by Quality Assurance Department will be subject to a $20.00 testing fee. A 25% re-stocking fee will be assessed on all returned items, unless they are found to be defective. All shipping and handling charges are non-refundable. Returns and Exchanges will only be accepted after the customer contacts AceQuality and receives a valid RMA # (Return Merchandise Authorization.) All retail boxes must include all materials, manuals, blank warranty cards, and any other accessories that accompany the product and the product must be in its original packaging and condition. AceQuality is not responsible for products that are mistakenly ordered.

If you request a RMA for a product and we receive it without the original serial numbers, part numbers, and/or the original packaging with original labeling your RMA may be rejected and returned to you without any exchange or refund.

If you receive your product and you find that it has physical damages to the product, we must be informed within 3 business days. Failing to inform us of the damage within 3 business days will result in a denied RMA.

Email us to request an RMA number or for information on returning merchandise. We will respond to your RMA request by e-mail within 2 business days. Customer is responsible for charges when sending back any product for repair, replacement or refund. This includes defective product.

RETURN GUIDELINES
IF THE ITEM BEING RETURNED FAILS TO MEET ANY ONE OF THESE GUIDELINES THEN IT CAN NOT BE RETURNED. RETURNS THAT ARE MADE THAT DO NOT CONFORM TO THESE GUIDELINES WILL BE REFUSED AND RETURNED AT THE CUSTOMERS EXPENSE.

1. All items must be unopened and in original "new" condition, with all packing material, manuals, and registration card(s) included in the package.
2. Returns must be submitted within 14 days of receiving an order and will not be accepted unless the customer is issued a valid RMA #.

Return Procedures
Please follow these steps to ensure proper processing of Your Return.

1. Use the original packing materials to repack the merchandise to be returned.
2. Include copies of Your Packing Slip or Original Invoice with your return shipment.
3. You will be responsible for prepaying all return shipping and handling charges.
4. Returns must be sent via UPS, Federal Express, Airborne or USPS with delivery confirmation or tracking number. AceQuality will not be responsible for returns sent without a tracking number.
5. Please allow 2 weeks after we receive your product for us to review your request and for a refund to be issued.
6. If part of a product is defective, the full product must be returned for replacement.
7. All returns are subject to and will be charged a 25% restocking fee.
8. Returns will only be processed if they are accompanied by a valid RMA # issued by our returns department.

Shipping Claims

These guidelines are set by our shipping carriers and must be adhered to in order to process a damage claim. If this policy is not adhered to strictly AceQuality may be forced to deny the damage claim.

1. All claims of damage must be reported to AceQuality by the Customer within 3 business days of delivery. AceQuality recommends that the Customer ask the carrier to note a “Damage Exception” to the delivery if there are any outward signs of damage to the package such as crushing, cuts or water damage.
2. AceQuality Customer Service will file a claim with the shipper on the customer’s behalf. You (the Customer) are required to retain the damaged item(s) with all packaging, packing materials, and contents for pickup and/or inspection by the carrier. This process may take up to 10 working days. AceQuality uses approved and provided packing materials and standardized common carrier guidelines to pack and ship our products to avoid denied claims due to improper packaging. AceQuality also thoroughly inspects items prior to shipping for damage and missing components. Claims of missing components or items will be automatically denied unless the package has been noted as being opened prior to delivery with the common carrier. We rely on the common carrier’s inspectors and their inspection process to determine whether the damage was caused by the shipping process or by improper handling or damage caused by the Customer.
3. Items less than 100 dollars; may be picked up for inspection within a 5 day period. Items valued over 100 dollars; will be picked up for inspection the next day. For items valued over 1000 dollars; the common carrier will do an on-site inspection of the product, usually the next day but this may take up to 5 days. The Customer is required to keep the package in their possession for up to 10 working days for possible retrieval and/or inspection by the common carrier. If you do not keep the product in your possession and make it available for the inspector, your claim will automatically be denied.
4. The claim process normally takes 5 to 10 business days, but the common carrier has up to 90 days to process and make a decision on the claim.
5. Upon inspection and confirmation of damage by the common carrier inspector, AceQuality will issue an RMA # if the package has not already been retrieved by the common carrier for inspection. No Returns will be accepted without a valid RMA #.
6. The Customer is responsible for the cost of shipping and insurance of Returned Products. AceQuality will not be responsible for any products shipped without a valid tracking number under any circumstances.

Any claims of shipment shortages must be made within 3 business days of receipt of goods. Customer will be responsible for freight charges on any refused items. When you place an order with AceQuality you are also accepting and agreeing to all of our store policies.